MEDICAL TOURISM – TERMS AND CONDITIONS
Terms & Conditions Of Patient Medical Treatment Booking In India
The Participant / Patient or his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient shall read carefully the terms and conditions mentioned herein before filling and signing the registration form. The terms and conditions as set out in the registration form are also set out in the Package quote, a copy of which has been provided to the Participant / Patient or his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient. The Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) shall sign this document. The signing of the terms & conditions document by the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) shall mean acceptance in totality of the terms and conditions contained herein by the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient). The signed terms & conditions documents with payment receipt shall be binding on the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) and shall constitute a contract between Clipper Tourism and the Participant / Patient (and his / her family / members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) on the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) signing the terms and conditions document and making payment towards the Package.
Clipper Tourism does not control or operate any Treating Institution, neither does it operate or control any facility or service provided by the Treating Institution mentioned in the Medical Treatment Package. Clipper Tourism takes care in selecting all the ingredients in the Medical Tourism Package and has no control whatsoever in running the Treating Institution and hence, Clipper Tourism can not be made liable / responsible for any delay, default, failure, improper services / deficiency in services provided by the Treating Institution and / or for any injury, sickness, accident, discomfort, death, loss or damage of any kind whatsoever which may arise due to any act of negligence, deficiency or default in services, of the management or employees of the Treating Institution.
Treating Institutions
The Treating Institution shall be solely responsible for all treatment to be provided by it to the Participants / Patient, including but not limited to surgical, medical, wellness, beauty and all related queries, opinions and complications and Travel India Company shall not be responsible for the same.
Any emergency, complication or medical requirement, of whatsoever nature, arising with regard to the Participant / Patient’s treatment due to the Participant / Patient’s present or past illness or the side effects / allergy of / to drugs or lack of adequate treatment, pre, during or post treatment will be the absolute responsibility of the Treating Institution and / or the treating Doctor, as the case may be, and Travel India Company shall not be responsible for the same.
If the Participant / Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Participant / Patient) has any complaint in respect of the services rendered by the Treating Institution, he / they should forward such complaints directly to the Treating Institution without any recourse to Clipper Tourism.
Listed Tour / Travel services
You can choose any tour / travel services such as transfers / limo Services / hotel booking / guest house booking / service apartment booking / air and or train tickets, translator services / recuperative holidays etc. to be combined with your Healthcare package and Clipper Tourism would be pleased to provide you the same. You are welcome to ask further details on tours, services offered, cost and terms offered by our company’s Leisure Holidays department.
Other services
You can choose from wide range of other services provided by Clipper Tourism during your visit to India and are welcome to ask for the further details on services offered, their cost and terms.
Travel India Company Healthcare packages
The Healthcare packages offered by Clipper Tourism in association with the premier Healthcare providers will be provided on the following Terms and Conditions.
(A) Medical Evaluation and Quotation estimate
Clipper Tourism arranges for you complementary e-mail consultations with the Healthcare professional after receiving the medical history form and diagnostic reports from you. Clipper Tourism suggests you to ask the attending consultant / Doctor's all the questions you may have, during these consultations. The initial consultations would be complementary and you and the Healthcare professional are under no obligation until after your pre-treatment consultation.
Clipper Tourism reminds you that all kind of Healthcare procedures, transplants, replacements or surgical or otherwise carry certain risks and therefore you and the Healthcare professional have to agree about the anticipated outcome of the procedure to be undertaken.
After the initial pre-treatment consultations and evaluation of medical records, Clipper Tourism would quote you the cost of the procedure. The quotation would include only the services detailed in it. If any non-predicted costs appear after the face-to-face consultations and subsequent pre-treatment medical examination or diagnostic report once you are in India, they will be properly detailed in order to obtain your authorization and consent. Before the procedure you are required to pay for full procedure / treatment cost to the treating institution via us to book services on confirmed basis / medical consultants appointment / operation theatre booking / nursing care / hospital ward or room booking and other related medical teams appointment for your / patients treatment on firm basis at the treating institution.
The quotation presented would not include:
Insurance and any additional medical expenses for the medications or procedures in case of unforeseen complications. Make sure you discuss this with the Doctor before the procedure and or advised to take medical as well as travel insurance before arriving into India for your medical treatment.
International Airfare / International or Domestic Air tickets / India Visa etc. are not included in the quotation.
(B) Payment mode and terms:
Payment Stages:
On getting your approval for the treatment – 25% of the total quotation estimate in Advance (Non- refundable).
30 days prior to arrival into India – Balance 75 % of the total quotation estimate.
Also note that, in some critical cases it is mandatory to pay full amount thus quoted for booking medical treatment / procedure services on priority / emergency basis and will be binding on the patient to pay Clipper Tourism full advance payments.
Clipper Tourism Cancellation Policy:
Cancellation notice time given to Clipper Tourism
Non-refundable amount
More than 15 days before the trip
20%
7-14 days before the trip
30%
2-6 days before the trip
40%
1 day before the trip 50%
50%
Once in India, if the treatment or booked Hotel Room or post hospital Recuperative Holidays is cancelled then following non refundable amount over given cost estimates will apply.
For medical reasons
25%
Due to patient’s decision
100%
Refund
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance), the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 3-5 weeks due to Indian banking procedures.
Travel and Tour Services
Clipper Tourism Leisure Holidays department shall not be responsible for any delays & alterations in the program or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferage's, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or during the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort, general well being and convenience.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country before commencing travel. All baggage’s & personal property/s at all times are at the client's risk.
In case of changes in the rates quoted by hotel and airlines, we can change the rates quoted according to the modifications by hotels or airlines without any prior notice. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.
Indemnity
You agree to indemnity and hold Clipper Tourism, it’s proprietor, subsidiaries, affiliates, officers, agents and other partners and employees harmless from any loss, liability, claim or demand, including reasonably attorney fees made by any third party due to or arising out of your use of the service in violation of this agreement and / or any breach of your representation and warranties set forth above.
Discrepancies
In case of Medical discrepancy or conflict for immutability of malpractice carried out by the patient, all the concerned parties establish and agree that all judicial action must be carried out by the patient towards the medical professional / healthcare center / hospital only within the jurisdiction of the New Delhi, India.
Acceptance of these terms
By using the medical services offered by Travel India Company you signify your acceptance to our terms and conditions, if you do not agree with these terms and conditions, please do not sign these agreements of Terms & Conditions documents.
India has one of the best-qualified professionals in each and every field, and this fact has now been realized the world over. Regarding Medical Facilities India has the most competent doctors and world class Medical Facilities. With most competitive charges for treatment, India is a very lucrative destination for people wanting to undergo treatment of certain medical problems who do not need immediate emergency treatment.
India offers World Class Medical Facilities, comparable with any of the western countries. India has state of the art Hospitals and the best-qualified doctors. With the best infrastructure, the best possible Medical facilities, accompanied with the most competitive prices, you can get the treatment done in India at the lowest charges. A patient will come to India where he will undergo medical treatment and along with that we will show him the Indian tourist and pilgrim destinations, as and when advised by the Doctors. The whole thing would save him a lot of money and he will get to discover India at the same time. We assure that we provide the best medical and travel facilities during your visit to India.
Get your medical treatment done in India at a fraction of the cost at which it is done abroad - in Europe or America. Besides providing you medical treatment, we will also show you different tourist destinations in India. The complete package will cost you less than what you would have to pay for the medical charges alone, in other European, Middle East or American countries.
India is a leading player in the medical tourist/healthcare Facilitation industry. It is increasingly emerging as the destination of choice for a wide range of medical procedures. There are numerous advantages of going to India for treatment. Some of the advantages of going to India for medical treatment are:
· Internationally accredited medical facilities using the latest technologies
· Highly qualified Physicians/Surgeons and hospital support staff
· Significant cost savings compared to domestic private healthcare
· Medical treatment costs in India are lower by at least 60-80% when compared to similar procedures in North America and the UK
· No Wait Lists
· Fluent English speaking staff
· Options for private room, translator, private chef, dedicated staff during your stay and many other tailor-made services
· Can easily be combined with a holiday / business trip
Within India, we have partnered with world-class private care hospitals, which provide quality medical services at affordable prices for our clients. We have worked with these facilities to ensure that they will deliver a service that will meet your high expectations.
Alternative Therapies in India for Medical Treatment
India is renowned for ancient alternative therapies such as Ayurveda, Yoga and Meditation, and Therapeutic Massage. India is an exotic tourist destination offering everything from beaches, mountains, cosmopolitan cities, quaint villages and pilgrimages to suit every palate. Rich in history and culture, India has proved to be an oasis in the modern world, providing complete health and well being, while providing the latest in technology.
Indian Corporate Hospitals
Indian corporate hospitals have a large pool of doctors, nurses, and support staff ensuring individualized care. The highly skilled personnel, with wide experience and international exposure excel in Cardiology and Cardio thoracic surgery, Orthopedic surgery, Bar iatric or Obesity surgery, Gastroenterology, Ophthalmology, Dentistry, and Urology, to name a few. Our hospital partners have exclusive Cosmetic/Plastic surgery departments. Our alliance partners have Centers of Excellence in their specialty areas.
All medical investigations are conducted using the latest, technologically advanced and cutting edge diagnostic equipment. Stringent quality assurance exercises consistently ensure reliable and high quality test results in a timely manner.
Even though India has many different languages, English is widely spoken. All hospitals have excellent English speaking staff and language or communication is very easy. If English is not your native language, we can arrange translators in most major international languages to be with you during your Indian tour.
India has kept pace with the latest in technology and its application has been widely felt in the health industry. Moreover, India's strong pharmaceutical sector has gained international recognition.
Questions and answers :
What is Medical Tourism?
Medical Tourism is a new concept used to represent obtaining medical or surgical services while traveling or vacationing in another country.
What are the types of medical procedures that tourists usually seek in India?
There are a lot of different medical/surgical options for medical tourists. Primarily, medical tourists get elective procedures such as cosmetic surgery, hip and knee replacements, dental procedures, infertility treatments; any procedure that is usually not covered by insurance or has a long waiting time in their home country.
What is the cost savings compared to the costs in my country?
The potential cost savings for medical tourists are huge and as a result are one of the more important factors in seeking treatment in India. It is important to note that the cost for each individual will vary depending on his or her need and requirements. Usually, an elective procedure such as a knee replacement would cost on average of $30,000 in the US. Whereas getting that same procedure done using similar quality parts in India would cost 40 - 60% less than the cost in the US, including the hospital stay, all procedure and physician’s costs and transportation to and from India. The costs compared to UK are similarly lower by about 40 - 60%. This is mainly possible because of favorable currency exchange rates.
Are these costs savings due to lower standards of medicine in India?
Absolutely not, the Indian medical standards match up to the highly prescribed international standards. The lower costs are due to favorable currency conversion rates and lower costs of operating in India.
How do I make payments and how is it handled?
Clipper Tourism is not the medical provider and cannot accept payment for your medical expenses. You will be required to make payment per hospital policy. Usually, this involves paying a deposit prior to undergoing any diagnostic tests and/or procedures. A final bill will be presented to you prior to discharge from the hospital. The travel and accommodation charges will be collected as per Clipper Tourism rules and regulations.
Why should I choose India over other destinations?
India has some of the most highly qualified and experienced physicians in the world. With a cultural emphasis on education, most of these physicians have gone on to super-specialize in their field, enabling them to become experts in their respective medical specialties.
In addition to traditional medicine, India offers many more relaxing and rejuvenating treatment options from Yoga, Ayurveda, and Meditation to Allopathic and Naturopathic medicine.
India also offers world-class travel destinations such as the Taj Mahal, the beaches of Goa, the backwaters of Kerala and hiking in the Himalayas, heritage rich Rajasthan to name a few.
Are the hospitals in India well equipped and up to international standards?
India has several private hospitals that are designed to provide world-class medical care in India. These hospitals utilize some of the best medical equipment that is available world-wide. A specific example of such a hospital is one located in Mumbai, which has been designed per guidelines from the Cleveland Clinic Foundation, to ensure that they meet rigorous international standards. This hospital focuses on patient safety and comfort and has been designed in such a way that will minimize the risk of infection.
Can I speak to the doctor in India before going on my trip?
Clipper Tourism will be happy to arrange a phone consultation with the corresponding physician in India and ensure that all of your questions are answered. We provide this as part of our total package, as we want you to be totally comfortable with your decision to go to India for your medical needs. You can also have your doctor consult with our doctors in India.
After reaching India, how do I go about with my trip?
A Clipper Tourism Relationship Manager will be with you every step of the way; from meeting you at the airport when you land in India, to the moment you leave to fly back home. Their sole function is to provide you with any assistance that you may need. They will ensure that transportation is arranged to and from your accommodation to the hospital for all of your appointments. In addition, you will also be given a pre-paid cellular phone during your stay, so that you can contact your Relationship Manager or anyone else that you may want.
Can I travel as soon as my medical treatment is over?
Your physician in India will make an assessment of your recovery and make a decision as to when it may be possible for you to travel.